Free Shipping in Australia for orders over $200
Hikvision Authorized Diamond Dealer Partner
1300 784 763
Custom Quotes & Questions

Returns & Warranty Policy

WHAT can be returned?

  • If you find that your purchased products are unsuitable, you can return your items within 30 days of purchase and we will supply you with an account credit (excluding shipping costs). The returned items must be undamaged and unopened in the original packaging.
  • For all faulty products, the items will be covered under our warranty policy.

WHEN do items need to be returned by?

  • In accordance with our returns policy, all items must be returned within 30 days of the purchase date for an account credit to be applied.

WHERE do items need to be returned to?

  • Po Box 174, Coopers Plains QLD 4108

HOW do customers return items?

  • All items are to be returned via our PO Box - Po BOX 174, Cooper Plains QLD 4108

SHIPPING for returns?

  • Shipping rates are non-refundable for all returned goods.
  • If an item is being returned due to a manufacturer fault, the return shipping charges will be covered by Security Retailer.

CREDIT for returns?

  • A credit will be applied to your account for any unopened and undamaged goods returned with 30 days of purchase date. Credit for goods returned will not include the shipping costs.

Packing materials?

  • As per our returns policy, all items must be in original packaging, undamaged and unopened for all goods returned.
  • Items returned for manufacturers fault must be sent back in original packaging.


Here at Security Retailer we provide a 3 year back to base warranty for all our Hikvision products and a 2 year back to base warranty for all our Paradox products.

  • Our warranty is limited to the replacement of manufacturer faults only
  • We cannot and will not provide a warranty for damage due to incorrect fittings, parts or installation
  • Please contact us at [email protected] for any warranty claims
  • Unless the product is "dead on arrival" the customer is responsible for all shipping costs to return the product back to base