Here at Security Retailer we provide a 3 year back to base warranty for all our Hikvision products and a 2 year back to base warranty for all our Paradox products.

• Our warranty is limited to the replacement of manufacturer faults only
• We cannot and will not provide a warranty for damage due to incorrect fittings, parts or installation
• Please contact us at [email protected] for any warranty claims
• Unless the product is "dead on arrival" the customer is responsible for all shipping costs to return the product back to base

WHEN do items need to be returned by?

In accordance with our returns policy, all items must be returned within 30 days of the purchase date for an account credit to be applied.

WHERE do items need to be returned to?

870 Boundary Road, Coopers Plains, 4108 QLD Australia.

HOW do customers return items?

All items are to be returned 870 Boundary Road, Coopers Plains, 4108 QLD Australia.

SHIPPING for returns?

Shipping rates are non-refundable for all returned goods. If an item is being returned due to a manufacturer fault, the return shipping charges will be covered by Us.

CREDIT for returns?

A credit will be applied to your account for any unopened and undamaged goods returned with 30 days of purchase date. Credit for goods returned will not include the shipping costs.

Packing materials?

As per our returns policy, all items must be in original packaging, undamaged and unopened for all goods returned. Items returned for manufacturers fault must be sent back in original packaging.