HIKVISION eBay online market Statement
Dear customers:
Hikvision Australia P/L sells Hikvision products only through authorized distribution partners. We value our
industry partners and are proud of the relationships we have developed to help expand the use of our
innovative
products and solutions. These authorized distribution partners have committed to serve as a link in the
Hikvision value chain by providing excellent pre- and post-sale customer service.
Unfortunately, we have noticed Hikvision products of unknown origin, are sold through eBay Australia, which
is
not Hikvision’s authorized distribution partners, and we would like to provide below necessary information
to
all Hikvision Customers;
Risk of Buying through eBay in Australia
- Hikvision products selling in Australia using unique Australia Firmware, for products from eBay, it may
have
compatibility and other potential issues;
- Hikvision products selling in Australia apply to local regulations, such as RCM certification, for
products
from eBay, it may not apply to local regulations, which may cause legal matter;
- For products from eBay, as those products are no longer in original factory condition, Hikvision
warranty is
void, Hikvision Australia carries no RMA obligation and responsibility on such cases;
Rights and benefits for buying through HIKVISION authorized distribution partners
- Local technical support and hotline service
- Specific Australian Region Only maintenance and upgrade firmware
- Local RMA service
- Local stock for immediate supply
If you have any further questions, please contact HIKVISION Australia Customers Service at
[email protected]
, You can also find a HIKVISION authorized dealers in below link.
https://www.hikvision.com/au-en/Partners/HSD/
.
Thank you for interest and selection on HIKVISION.
Hikvision Australia Pty Ltd
September. 2022